Event Overage Calculations


for Enterprise Subscribers
Overage Fees


There is only one kind of overage fee that can be incurred by Enterprise subscribers, after an event ends:


  • Audience Overage: An Audience Size quota was included in the Enterprise subscription you chose. An audience size of up to that quota is therefore included in your Enterprise subscription. If you have an event that ends up having an actual attendance that is greater than your quota,  you will be charge $0.30 per hour ($0.075 per quarter hour or part thereof) for each attendee in excess of your allowance. So, for example, if you have an Audience Size quota of 1000 and run an event that lasts 1 hour and 35 minutes, with 1,100 people attending, you will be charged for 100 people (the Audience Overage) for 1.75 hours (the duration of the event, rounded up to the nearest quarter hour), i.e. $52.50.


This overage charge is calculated at the end of the event, based on the actual duration and actual attendance at the event.


Event Overage Quotes during Event Creation


Unexpected bills are never a nice surprise so, for your convenience, we have included an Overage Quote Estimator tool in the Create Event page.


That way, when you are creating an event, if you provide an estimate of the expected Audience Size and it is greater than your Audience Size Quota, the Summary section of Create Event will give you a quote estimate, to assist you with any budgetary planning you may need to do for that event.

Paying Event Overages


You do not need to pay any projected overage fees in advance of an event. Event overage charges are calculated at the end of the event, based on the actual duration and attendance at the event.


You will receive a bill via email, at the email address associated with your account. Our Customer Success team will also reach out to you within 24 hours, at the phone number on your profile, to discuss payment options.


Payment terms are Due Upon Receipt and, if your payments are overdue by 14 days or more, you will no longer be able to create or host events until payment is received.